Securing a Hosted Karaoke Package or Karaoke Machine Hire booking is confirmed upon payment in full of the invoice we send for the Hosted Karaoke Package or Karaoke Machine Hire service. Payment in full secures the booking.
Payment must have cleared our bank account within 72 hours of being notified by you by email that you have made payment, or the event will no longer be considered booked until the money arrives in our account. In the scenario where money takes longer to arrive in our account than 72 hours, the event date may be booked by another customer (from whom we have received payment), in which case you will be refunded monies paid when they do arrive in our account.
Payment for our Hosted Karaoke Packages is required prior to the date of the event or cash on our arrival at the event venue. Payment can be made via direct deposited into our bank account. Direct deposit payments must be paid 4 full working days prior to the event to allow time for bank transfers. Or with Visa and MasterCard via Paypal (secure online payment). Credit card payments incur a 3.4% processing fee by Paypal. We are immediately notified by Paypal that payment has been made. If you decide to pay in cash on the night you take the risk, and responsibility, that we may take another booking that has made payment before you. Payment ultimately secures the booking.
If paying by cheque funds must be in our account and cleared prior to event date. This may take up to 5 working days.
You can also pay with cash on our arrival, prior to the set up of karaoke equipment. Please note that payment confirms the booking and paying in cash means a booking paid by another method may get the booking over a booking paid in cash. It is not booked until we have the money.
We set up directly after Bump In and the start time of the Hosted Karaoke Package directly follows setting up. In circumstances where there is time between Bump In and Set Up and/or Set Up and the commencement of the Hosted Karaoke Package the client will be charged at the additional hourly rate specified for each of our Hosted Karaoke Packages. Alternatively the duration of the Hosted Karaoke Package will be reduced by the time delays between Bump In, Set Up and commencement of the Hosted Karaoke Package.
The client contact should make them selves available and easy to find when the Karaoke Host arrives at the venue if instructions regarding setting up or for payment is required. If the client contact is not available and their presence is required for setting up this will impact on the start time and we will not compensate for delays.
Access to the Set Up and Stage Area are an important consideration. Our prices are based on distance of 15 unobstructed meters between the loading area and the Karaoke Set Up area. Obstructions like stairs, elevators, tables and chairs, party guests, security pass doors, and the like, often delay the start time. It is recommended that the customer gives us the Venue Managers contact details so we can make arrangements. In some circumstances this may affect our price based on advice from the Venue Manager. In situations where this has not been discussed with us prior to invoicing there will be no compensation to the customer for a late start. Inaccurate information from the venue manager resulting in delays will not be compensated for by us.
We allow a minimum of 1 hour for parking, unloading and setting up. This is adequate for the majority of events. Choosing a venue with a suitable loading area is highly recommended. If a loading area is not available and the Host needs to find a suitable place to unload it will likely result in the karaoke starting later than the time booked. In this situation there will be no compensation to the customer for a late start. The Karaoke Host will need an unloading area and parking. If there is no street parking within 200 meters of the venue parking will need to be provided by the customer. If there is street parking time limitations the host will have to leave to re park their car. This must be accommodated for by you the client.
Set Up and Staging Area
A karaoke Set Up and Stage Area is required for the Karaoke Host and Performers. The Karaoke Host will need an area of at least 2 meters by 1.4 meters. A table to set up on is also required with a tabletop area of at least 1.4 meters by 0.6 meters. The table will be inside the area for Karaoke Set Up. The table will need access to the mains power and be no further than 400cm from the table. The karaoke Stage Area should be an area 2 meters wide and 3 meters long directly beside the Table for the Karaoke Host.
To avoid delays we require notification of set up and staging logistics that are outside those outlined above. If we are not notified, prior to us accepting the booking, no compensation will be considered for delays to the start time.
Finishing The Karaoke Show
The karaoke will finish at the scheduled time. Requests for one more song will not be accommodated. If circumstances allow and at the discretion of the Karaoke Host the client may request additional time. Payment for additional time will be at the additional hourly rate specified for each of the Hosted Karaoke Packages and must be paid in cash prior to the start of any additional time. This is not negotiable. The invoice will be amended to reflect this change and e-mailed to the client at our earliest opportunity. Karaoke Samurai staff do not and will not work without complete payment. Any expectation they will do so is not valid
Customer cancellation of booked Hosted Karaoke Packages.
There is no cancellation fee, if you notify me of the cancelation by email (firstname.lastname@example.org), 5 weeks prior to the event date. Under these circumstances you will be refunded the whole amount of the booking.
There is a cancellation fee of $250, if you notify me of the cancelation by email, within 5 weeks and before 3 weeks prior to the event. Under these circumstances you will be refunded the amount paid less the cancellation fee.
There is no refund if cancelling with in 3 weeks prior to the event. There is no refund if we have not been notified by email with in the afore stated time frames.
This requirement may be waived, in part or in total, if we are able to secure another booking for the same date, at our sole discretion.
Covid 19 related cancellation and rescheduling
If there is a Covid 19 related lock down which prevents the event from occurring on the booked date, it can be rescheduling under the following conditions.
The rescheduled date can be on any night of the week however it must be within 4 weeks from the time of that the lock down restriction is lifted.
Only lock downs that prevent singing, or that ban private functions will be considered reasons for rescheduling. It must also be a Covid 19 related lock down.
In all other instances it will be considered a cancellation.
Additionally the customer must inform us, by e-mail (email@example.com), of the rescheduled date within 7 days of the date of lock down restriction being lifted. Failing to notify me of the rescheduled date within this time will mean the event is considered cancelled. If we are unable to accept the booking on the rescheduled date the customer will be refunded 50% of the total moneys paid to date.
Karaoke Machine Hire specific terms and conditions.
If the customer arrives outside the agreed pick up time and we are not available to hand the karaoke Hire Machine to the customer there will be no refund of hire price available to the customer. The customer will be charged at the full Karaoke Machine Hire price. Customer initiated changes to the customer pick up time are at our discretion.
Customer returns outside the return time as agreed and specified on the invoice will be charged at the full overnight rate of $220 per day, or part thereof, until the equipment is returned. Returns outside the agreed time must be at a time we agree we are available to receive the karaoke Machine Hire equipment. Waiver of this fee or part thereof is at our discretion. Charges relating to the late return of the equipment will be taken from the bond.
Charges relating to damage or failure to return equipment.
All replacement or repair cost will be extracted from the bond. Any damage to any peice of the karaoke Machine Hire will result in an administration fee of $20 being taken from the bond. Replacement of damaged equipment will be charged at the replacement cost of a new equialently specifications through Ebay, Amazon or a local supplier with the fastest delivery time. If repairs are required they will be charged at $50 an hour.
Any equipment that the customer does not return will be charged at full replacement cost plus a $20 administration fee. These charges will be taken from the bond. Any excess charges beyond the amount of the bond will be invoiced to the customer with 7 day payment terms.
Delivery, setup and retrieval of Karaoke Machine Hire equipment.
The client contact should make them selves available and easy to find when the Karaoke Machine Hire equipment arrives at the venue. The client, or their repressentative will be instructed on the use of the Karaoke Machine Hire on delivery of Karaoke Machine Hire. Any time, beyond 10 minutes, we are required to wait for the customer to make themselves available for this instruction will be charged at $45 per half an hour or part thereof.
Customer cancellation of booked Karaoke Machine Hire.
There is no refund for the Karaoke Machine Hire due to customer cancellation. Customer will be refunded Delivery, Setup and Retreival charges if they cancel more than 48 hours before the delivery time. Bond will be refunded in full in the case of customer cancellation.
The is no refund for the Karaoke Machine Hire if the event is cancelled for Covid 19 restrictions. Only the delivery fee and bond will be refunded in this circumstance.
Note: Booking one of our Hosted Karaoke Packages or Karaoke Machine Hire Service is seen as acceptance of these terms. Payment in full secures the booking.