Securing a Hosted Karaoke Package or Karaoke Machine Hire booking is confirmed upon payment in full of the invoice we send for the Hosted Karaoke Package or Karaoke Machine Hire service. Payment in full secures the booking.
Payment must have cleared our bank account within 72 hours of being notified by you by email that you have made payment, or the event will no longer be considered booked until the money arrives in our account. In the scenario where money takes longer to arrive in our account than 72 hours, the event date may be booked by another customer (from whom we have received payment), in which case you will be refunded monies paid when they do arrive in our account.
Payment for our Hosted Karaoke Packages is required prior to the date of the event or cash on our arrival at the event venue. Payment can be made via direct deposited into our bank account. Direct deposit payments must be paid 3 full working days prior to the event to allow time for bank transfers. Or with Visa and MasterCard via Stripe (secure online payment). Credit card payments incur a 3.4% processing fee by Stripe. We are immediately notified by Stripe that payment has been made. If you decide to pay in cash on the night you take the risk, and responsibility, that we may take another booking that has made payment before you. Payment ultimately secures the booking.
We do not accept cheques.
You can also pay with cash on our arrival, prior to the set up of karaoke equipment. Please note that as payment confirms the booking and paying in cash means another customers booking paid by another method may get the booking over a booking paid in cash. Karaoke Machine Hire and hosted karaoke events are not considered booked until we have received the money.
We set up directly after Bump In and the start time of the Hosted Karaoke Package directly follows setting up. In circumstances where there is time between Bump In and Set Up and/or Set Up and the commencement of the Hosted Karaoke Package the client will be charged at the additional hourly rate specified for each of our Hosted Karaoke Packages. Alternatively the duration of the Hosted Karaoke Package will be reduced by the time delays between Bump In, Set Up and commencement of the Hosted Karaoke Package.
The client contact should make them selves available and easy to find when the Karaoke Host arrives at the venue if instructions regarding setting up or for payment is required. If the client contact is not available and their presence is required for setting up this will impact on the start time and we will not compensate for delays.
Access to the Set Up and Stage Area are an important consideration. Our prices are based on distance of 15 unobstructed meters between the loading area and the Karaoke Set Up area. Obstructions like stairs, elevators, tables and chairs, party guests, security pass doors, and the like, often delay the start time. It is recommended that the customer gives us the Venue Managers contact details so we can make arrangements. In some circumstances this may affect our price based on advice from the Venue Manager. In situations where this has not been discussed with us prior to invoicing there will be no compensation to the customer for a late start. Inaccurate information from the venue manager resulting in delays will not be compensated for by us.
We allow a minimum of 1 hour for parking, unloading and setting up. This is adequate for the majority of events. Choosing a venue with a suitable loading area is highly recommended. If a loading area is not available and the Host needs to find a suitable place to unload it will likely result in the karaoke starting later than the time booked. In this situation there will be no compensation to the customer for a late start. The Karaoke Host will need an unloading area and parking. If there is no street parking within 200 meters of the venue parking will need to be provided by the customer. If there is street parking time limitations the host will have to leave to re park their car. This must be accommodated for by you the client.
Set Up and Staging Area
A karaoke Set Up and Stage Area is required for the Karaoke Host and Performers. The Karaoke Host will need an area of at least 2 meters by 1.4 meters. A table to set up on is also required with a tabletop area of at least 1.4 meters by 0.6 meters. The table will be inside the area for Karaoke Set Up. The table will need access to the mains power and be no further than 400cm from the table. The karaoke Stage Area should be an area 2 meters wide and 3 meters long directly beside the Table for the Karaoke Host.
To avoid delays we require notification of set up and staging logistics that are outside those outlined above. If we are not notified, prior to us accepting the booking, no compensation will be considered for delays to the start time.
Finishing The Karaoke Show
The karaoke will finish at the scheduled time. Requests for one more song will not be accommodated. If circumstances allow and at the discretion of the Karaoke Host the client may request additional time. Payment for additional time will be at the additional hourly rate specified for each of the Hosted Karaoke Packages and must be paid in cash prior to the start of any additional time. This is not negotiable. The invoice will be amended to reflect this change and e-mailed to the client at our earliest opportunity. Karaoke Samurai staff do not and will not work without complete payment. Any expectation they will do so is not valid
Customer cancellation of booked Hosted Karaoke Packages.
There is no cancellation fee, if you notify me of the cancellation by email (firstname.lastname@example.org), 5 weeks prior to the event date. Under these circumstances you will be refunded the whole amount of the booking, less Payment Gateway (Stripe or Paypal) related charges. Stripe or Paypal (Payment Gateway) fees will not be refunded if the event or hire was paid via this method.
There is a cancellation fee of $250, if you notify me of the cancellation by email, within 5 weeks and before 3 weeks prior to the event. Under these circumstances you will be refunded the amount paid less the cancellation fee.
There is no refund if cancelling with in 3 weeks prior to the event. There is no refund if we have not been notified by email with in the afore stated time frames.
This requirement may be waived, in part or in total, if we are able to secure another booking for the same date, at our sole discretion.
Covid 19 related cancellation.
If there is a Covid 19 related lock down which prevents the event from occurring on the booked date, it can be cancelled with an 80% refund. Only lock downs that prevent singing, or that ban private functions will be considered reasons for a refund for cancellation. It must also be a Covid 19 related lock down. Any online payment gateway fees (Stripe or Paypal fees) will not be included in the 80% refund calculation.
Karaoke Machine Hire specific terms and conditions
If the customer arrives more than 20 minutes later than the agreed pick up time, and we are not available, to hand the karaoke Hire Machine to the customer there will be no refund of hire price available to the customer. The customer will be charged at the full Karaoke Machine Hire price. Customer initiated changes to the customer pick up time are at our discretion.
If the karaoke machine delivery requires going up stairs there is a charge of $20 per floor.
If the customer returns the hire equipment more than 20 minutes later than the time as agreed and specified on the invoice will be charged at the full overnight rate of $220 per day, or part thereof, until the equipment is returned. Returns outside the agreed time must be at a time we agree we are available to receive the karaoke Machine Hire equipment. Waiver of this fee or part thereof is at our discretion. Charges relating to the late return of the equipment will be initially taken from the bond. Any charges beyond this will be invoice to the customer with 7 day payment terms.
Charges relating to damage or failure to return equipment.
All replacement or repair cost will be extracted from the bond. Any damage to any piece of the Karaoke Machine Hire will result in an administration fee of $20 being taken from the bond. Replacement of damaged equipment will be charged at the replacement cost of a new component of equivalent specifications through Ebay, Amazon or a local supplier with the fastest delivery time. If repairs are required they will be charged at $50 an hour.
On request we can inspect the returned hire equipment for damage with the customer present at the time they return it, or at the time we retrieve the equipment. The onus is on the customer to request this and make themselves available at the time of inspection which will be at the return time or the retrieval time. If the customer does not request to be present or is not available at the time we retrieve the equipment, when we inspect the equipment for damage our finding will be final and the cost for replacement or repair will be taken from the bond. If the cost of replacement or repair exceeds the bond we will invoice the customer for the outstanding amount, payable within 7 days.
The Karaoke Machine is required to be plugged in to the standard Australian power supply, which is is 240V AC, 50Hz. The Karaoke Machine is not to be used on hire boats or any venue that does not have a constant power supply of mains power supply of 240V AC, 50Hz, as is the standard in Australia. If this condition is not met the Karaoke Machine may not function property if at all. It may be subject to intermittent crashes or other technical issues. It may also cause damage to the Karaoke Machine. The karaoke equipment must not share power from the same plug with any other equipment other than that hired from us.
The karaoke machine will be demonstrated when it is set up at the venue where it is to be used to determine if there are any power issues. However if the Karaoke Machine ceases to function, or it is determined that damage was caused due to power supply issues the cost to repair or replace components will be taken from the customers bond.
If the karaoke machine is being picked up by the customer the karaoke machine will be demonstrated to the customer prior to the customer taking possession to show that it is fully functioning. Karaoke Samurai takes no responsibility if it does not work as demonstrated while in the customers possession as this is likely due to factors out of our control.
A refund will not be considered where the customer or their representative has signed that the equipment was in working order at the time they took possession.
Any equipment that the customer does not return will be charged at full replacement cost plus a $20 administration fee. These charges will be taken from the bond. Any excess charges beyond the amount of the bond will be invoiced to the customer with 7 day payment terms.
Delivery, setup and retrieval of Karaoke Machine Hire equipment.
The client contact should make them selves available and easy to find when the Karaoke Machine Hire equipment arrives at the venue. The client, or their repressentative will be instructed on the use of the Karaoke Machine Hire on delivery of Karaoke Machine Hire. For any time, beyond 10 minutes, we are required to wait for the customer to make themselves available for this instruction will be charged at $45 per half an hour or part thereof. These charges will be taken from the bond.
Customer cancellation of booked Karaoke Machine Hire.
There is no refund for the Karaoke Machine Hire due to customer cancellation. Customer will be refunded delivery, setup and retrieval charges if they cancel more than 48 hours before the delivery time. Bond will be refunded in full in the case of customer cancellation.
The is no refund for the Karaoke Machine Hire if the event is cancelled for Covid 19 restrictions. Only the delivery fee and bond will be refunded in this circumstance.
Note: Booking one of our Hosted Karaoke Packages or Karaoke Machine Hire Service is seen as acceptance of these terms. Payment in full secures the booking.